OX Infy Department Structure
Overview
OX Infy Pvt Ltd operates as a technology service provider for the OX ecosystem.
The company is structured into focused departments to ensure efficient development, delivery, and support of all technology services.
Each department has clearly defined responsibilities, authority boundaries, and standard designations for hiring and organizational clarity.
Department Structure
OX Infy Pvt Ltd
│
├── 1. Engineering
├── 2. Product & Delivery
├── 3. Design
├── 4. Quality Assurance (QA)
├── 5. DevOps & Security
├── 6. Support & Platform Operations
├── 7. Data & Analytics
├── 8. HR & Admin
└── 9. Finance & Accounts
1. Engineering Department
Role Definition
Responsible for designing, developing, and maintaining software systems, applications, and APIs for the OX ecosystem. The Engineering team transforms business and product requirements into robust, scalable, and secure software solutions.
Key Responsibilities
- Backend, frontend, and mobile app development
- API design, versioning, and optimization
- Microservices and event-driven architecture
- Code review, testing, and performance tuning
- Security implementation and compliance
Authority
✅ Technical architecture and code design
✅ Stack selection (with CTO approval)
✅ Repository and API ownership
❌ Infrastructure provisioning (DevOps)
❌ Production deployment (DevOps)
Typical Designations
- Junior Software Engineer / SDE I
- Software Engineer / SDE II
- Senior Software Engineer / SDE III
- Lead Engineer / Tech Lead
- Principal Engineer
- Solution Architect
- Engineering Manager
Reports to: CTO / VP Engineering
KPIs: Code quality, delivery velocity, API performance, defect rate
2. Product & Delivery Department
Role Definition
Oversees the lifecycle of products and projects—from planning and prioritization to execution and delivery. Acts as the bridge between business needs and engineering execution.
Key Responsibilities
- Product roadmap and feature planning
- Requirement analysis with OX Agry subsidiaries
- Sprint management and resource allocation
- Release planning and go-live coordination
- Stakeholder communication and reporting
Authority
✅ Product feature prioritization and scope
✅ Sprint planning and delivery timelines
❌ Technical and design decisions
Typical Designations
Product Track: Product Manager → Lead Product Manager → Head of Product
Delivery Track: Project Coordinator → Project Manager → Delivery Manager
Reports to: COO / VP Product
KPIs: On-time delivery, stakeholder satisfaction, roadmap adherence
3. Design Department
Role Definition
Creates intuitive, user-centered digital experiences across OX products. Ensures brand consistency and rural usability focus.
Key Responsibilities
- UI/UX design and prototyping
- Visual design system creation
- Usability testing and accessibility
- User research (farmers, franchisees)
Authority
✅ Design system standards and UI approval
⚠️ Must align with technical feasibility
Typical Designations
- UI/UX Designer
- Product Designer
- Senior Product Designer
- Design Lead / Head of Design
- Graphic Designer
Reports to: Head of Product & Delivery
KPIs: Usability scores, iteration speed, accessibility compliance
4. Quality Assurance (QA) Department
Role Definition
Ensures product reliability and performance through systematic testing and validation before release.
Key Responsibilities
- Manual and automated testing
- Regression, integration, and performance testing
- Test automation framework setup
- Release quality sign-off
Authority
✅ Release go/no-go decision
✅ Test standards and tools
⚠️ Can block release for critical issues
Typical Designations
- QA Engineer
- QA Automation Engineer / SDET
- QA Lead
- Test Manager
Reports to: Head of Engineering
KPIs: Defect rate, test coverage, escaped defects
5. DevOps & Security Department
Role Definition
Manages CI/CD pipelines, cloud infrastructure, uptime, and system security.
Key Responsibilities
- Infrastructure provisioning and scaling
- Continuous integration/deployment pipelines
- Monitoring, logging, and alerting
- Cloud and network security policies
- Backup and disaster recovery
Authority
✅ Infrastructure and deployment decisions
✅ Security enforcement and access control
⚠️ Can block deployment for stability/security issues
Typical Designations
- DevOps Engineer / Senior DevOps Engineer
- Cloud Engineer / Infrastructure Engineer
- Site Reliability Engineer (SRE)
- Security Engineer / Security Analyst
Reports to: CTO
KPIs: Uptime, deployment success, MTTR, vulnerability fix time
6. Support & Platform Operations Department
Role Definition
Provides technical assistance and manages platform operations for all OX subsidiaries and franchisees.
Key Responsibilities
- Incident management and issue resolution
- L1/L2 user support
- Tenant configuration and platform setup
- Monitoring transactions and settlements
- Knowledge base and training materials
Authority
✅ User account management
✅ Ticket prioritization and escalation
❌ Code or infrastructure changes
Typical Designations
- Support Engineer / Senior Support Engineer
- Platform Operations Specialist
- Technical Account Manager
Reports to: Head of Product & Delivery
KPIs: Response time, ticket resolution, CSAT, escalation rate
7. Data & Analytics Department
Role Definition
Manages data pipelines, business intelligence, and analytics to support decision-making across OX entities.
Key Responsibilities
- ETL pipelines and data warehousing
- Dashboard and report automation
- Business analytics and predictive modeling
- Data governance and compliance
Authority
✅ Data model and reporting standards
⚠️ Shared access governance with Security
Typical Designations
- Data Engineer / Data Architect
- Business Analyst / Data Analyst
- BI Developer / Analytics Manager
Reports to: CTO or COO
KPIs: Data accuracy, dashboard adoption, insight turnaround time
8. HR & Admin Department
Role Definition
Handles people operations, recruitment, HR policies, and office administration, including basic IT administration.
Key Responsibilities
- Recruitment, onboarding, and training
- Performance management
- Office management and vendor coordination
- Payroll and compliance
- IT asset and network management
Authority
✅ Hiring and HR policy enforcement
✅ Vendor management and IT procurement
Typical Designations
- HR Executive / HR Manager / Head of HR
- Admin Executive / Office Manager
- IT Administrator / Desktop Support Executive
Reports to: CEO / COO
KPIs: Time to hire, retention, office uptime, IT issue resolution
9. Finance & Accounts Department
Role Definition
Manages accounting, billing, budgeting, compliance, and inter-company settlements with OX Agry.
Key Responsibilities
- Bookkeeping and bank reconciliation
- Invoicing and revenue recognition
- GST, TDS, and statutory compliance
- Budget tracking and cost control
- Financial reporting and audits
Authority
✅ Accounting policies, invoicing, and compliance
⚠️ Requires leadership approval for major contracts
Typical Designations
- Accounts Executive / Accountant
- Finance Manager / Head of Finance
- CFO (at scale)
Reports to: CEO / CFO
KPIs: Billing accuracy, expense control, compliance rate
Reporting Structure
CEO / Founder
├── CTO (Technical Leadership)
│ ├── Engineering
│ ├── DevOps & Security
│ ├── QA
│ └── Data & Analytics
├── COO (Operations Leadership)
│ ├── Product & Delivery
│ │ └── Design
│ ├── Support & Platform Operations
│ └── HR & Admin
└── CFO (Financial Leadership)
└── Finance & Accounts
Cross-Functional Collaboration
Product Development Flow
Product & Delivery → Design → Engineering → QA → DevOps → Support → Data
Support Escalation Flow
Support (L1) → Engineering (L2) → DevOps (L3)
IT Issue Resolution Flow
Employee → HR & Admin IT (L1) → DevOps (L2)
Scaling Guidelines
| Stage | Focus | Notes |
|---|---|---|
| 0–20 employees | Combined roles | CTO manages DevOps; COO covers Product & Support |
| 20–50 employees | Dedicated heads | Split Design and Product; add IT Admin |
| 50–100 employees | VP layer | Add CFO; separate Platform Ops from Support |
| 100+ employees | Department independence | Add IT Dept and regional structure |
Key Principles
- Clear Separation of Concerns — Engineering builds, DevOps deploys, QA validates, Support maintains.
- Service Provider Mindset — OX Infy serves OX Agry and subsidiaries.
- No IP Ownership — OX Platform Pvt Ltd retains IP rights.
- Technical Excellence — Continuous learning and high standards.
- Operational Efficiency — Lean operations, automation-first.
- Security & Compliance First — Multi-tenant security and audits.
- Data-Driven Decisions — Measurable outcomes and transparency.
Next Steps
- Validate with leadership (CTO, COO, CEO)
- Create job descriptions and progression ladders
- Document workflows and escalation matrices
- Implement structure gradually
- Define OX Agry structure next for ecosystem alignment